SXS Parthouse Policies

Shipping Policy

We can ship to almost any address in United States. Some products are subject to restrictions, and some cannot be shipped to destinations if you want to send them to address.
During the business week, many items ship within 48 hours. However, some manufacturers require additional time, and we are not liable for shipping delays caused by the manufacturers. Some items may take longer to ship during the winter/holiday season. Custom-made items may take more than the regular time required to ship from the order date though this timetable is merely an estimate. Truck freight is used to ship large items.

If you receive a damaged package or part, please email us photos of the damage as soon as possible at sales@sxspartshouse.com so that we can assist you in correcting the problem. When truck orders arrive, they must be inspected. Any damage must be documented on the bill of lading. If you discover damages after the shipment has been accepted, you must notify us within 48 hours to file a concealed damage claim. After this period, no claims can be made. Manufacturers and shipping companies follow this policy.

Please keep in mind that the shipping cost is deducted from your refund when you return an item eligible for free shipping. This is not our policy but rather the policy of our suppliers. The cost of shipping your order is determined by the weight of your items and your location. The cost of shipping will be displayed before the final checkout page.

Privacy Policy

We are committed to protecting and respecting your information. We want you, our valued customers, to understand what information is collected, why it is collected, and how it is protected.

sxsparthouse deals with customers’ information regularly when you visit and browse our website, create an account, place an order, or return. sxsparthouse is committed to protecting your online privacy and has developed this Privacy Policy to demonstrate that commitment. This Privacy Policy applies to any personal information you provide to us or that we collect via our website or other forms of electronic communication. You agree to the collection and use of information in accordance with this Privacy Policy by accessing or using any part of these sites or services.

Information we collect:

Identifying Information: First, middle, and last name, mailing, shipping, and billing addresses, e-mail address, phone numbers, and IP addresses are all required. We use this information to provide you with products and services, process orders, provide customer service, and marketing

I Data: Pages viewed, search terms entered, web access times, device number, model, operating system and version, device date and time, and unique device identifiers. We use the data for security, website performance, improving the shopping experience of our customers, and marketing.

Audio Data: Recordings of your phone conversations with customer service. Payment information is not kept on file. The information is used for customer service training and conflict resolution.

This information is required in order to provide you with the requested products and services, as well as to remain responsive to your power sport needs. It allows us to personalize our offerings, detecting and combing fraud. Unless otherwise directed, we indefinitely keep this information on file to process returns and provide warranty and customer support.

Disclosure of Information to Third Parties

sxsparthouse does not share or sell your personal information with third parties. However, in order to provide a better experience for customers who use our websites, we may disclose your personal information with your consent to our subsidiaries and affiliates and our service providers and third-party processors. For example, third-party services are used to provide customized internal site search, collect and remit sales tax, and provide the best shipping rates possible.